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Can you order a dress for me even if you don't have it in store?PLEASE NOTE - As of January 1, 2025 we are no longer special ordering gowns for customers. We are selling off our racks only!! We currently have our entire store discounted. Come shop with us!
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Do you rent dresses?No! Diane's Too is a purchase only store. We do not rent any of our dresses. All gowns sold in our store are NEW designer gowns, hand-picked directly from the top designers in the industry. We currently have our entire store discounted! Come shop with us!
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Can I return my dress?ALL sales are final. This includes gowns placed on layaway. We do not accept refunds, returns, exchanges, or cancellations for any reason. Once a gown leaves our store, we are no longer responsible for it in any way.
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Do you offer alterations?Yes! Diane's Too has an in-house seamstress available only to our customers. She will only alter gowns purchased directly from Diane's Too or Diane's Formal Affair. For more information about alterations, Click Here!
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Do you buy back dresses or offer consignment?We do not buy back or resale worn dresses. All merchandise sold in our store is hand-picked directly from the top designers at market.
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What is your layaway policy?To layaway a gown, you MUST pay 50% of the total price on the day of purchase. The total balance MUST be paid within 30 days of the date of purchase. All Sales are Final, including layaways. PLEASE NOTE: We will STOP offering layaway sometime in January 2025. We do have our entire store discounted currently! Call for more information, or come shop with us!
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What are your Sale Gowns?In order to make room for our new inventory that continues to arrive daily, we have decided to discounted some of our prior season styles. These gowns are still current, and are still gowns purchased directly from our designers. *Please note any discounted gown is sold AS IS & some may have minor defects (such as a few missing beads) from being on the rack a little longer than most. However, defects can be fixed by any seamstress in alterations!
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Will someone else at my event have the same dress?Here at Diane's Too we register each customer and her dress to the event she is attending. For Pageant - We do not sell the same style number in any color to the same event. For Prom, Homecoming, etc. - We do not sell the same style in the same color to the event, however we may sell the same style in a different color to the same event. * Please note we cannot control other stores! Someone else may purchase a similar/the same gown from another store for your event, but we guarantee it won't be from us!
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What if I don't want everyone to know what dress I chose?Our staff values your opinions and your business, and we take your privacy very seriously. We do not discuss what one customer buys with another in any way!
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What Designers do you carry?We carry the top designers in the prom and pageant industry. Looking for a specific dress or want to wear a certain designer? You can Shop by Designer, or use our search bar to look for a specific style.
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